DISCLAIMER: This return and refund policy is for informational purposes only and does not constitute legal advice. Please consult with a legal professional to ensure your business meets all legal obligations.
1. OVERVIEW
At Ugwuman Bag Collections, customer satisfaction is our top priority. We take pride in the quality of our products and want you to feel confident in your purchase. This policy outlines the terms under which returns and refunds may be processed.
2. RETURN ELIGIBILITY
- Returns are only accepted for items that are faulty, damaged, or incorrectly shipped.
• Items must be unused, in their original packaging, and returned within 48 hours of delivery.
• Customized or personalized products are non-returnable unless faulty.
3. NON-RETURNABLE ITEMS
- Custom orders (e.g., personalized bags).
• Sale or clearance items.
• Items damaged due to misuse or neglect.
4. RETURN PROCESS
To initiate a return, please contact us at ugwumangabgloballtd@gmail.com with your order number, a description of the issue, and clear photos of the product (if applicable). We will guide you through the return process.
5. REFUNDS
- Refunds will only be issued for eligible returned items once they are received and inspected.
• Refunds will be processed to your original payment method within 7–10 business days after approval.
• For payment on delivery, refunds may be issued via bank transfer.
6. EXCHANGES
If you received a damaged or incorrect item, we are happy to send a replacement. Please contact us within 48 hours of delivery.
7. SHIPPING COSTS
- Customers are responsible for return shipping costs unless the return is due to our error.
• If a refund is approved, the original shipping cost (if any) may not be refundable.
8. CONTACT US
For questions or concerns regarding your return, please email us at ugwumangabgloballtd@gmail.com or call us on +234 812 898 7108.